Legal Documentation

Privacy Policy

Read what information EGY3D collects, why it is used, how it is handled, and how customers can ask questions or request corrections.

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Privacy Overview

EGY3D uses personal information only for clear business purposes such as responding to inquiries, processing orders, arranging delivery, reviewing payment proof, and supporting custom fabrication requests.

We do not sell customer personal data to advertising networks. We try to collect only the information we reasonably need to operate the service and support the customer.

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What Data We Collect

Depending on how you use the service, we may collect your name, email address, phone number, delivery details, order details, account details, support messages, uploaded files, and payment-related proof or references you choose to submit.

Order & Support Data

This can include contact details, delivery information, order history, payment updates, and support messages needed to serve you properly.

Custom Request Files

If you send CAD files, reference images, or technical specifications, we use them only to review, quote, produce, or support your request.

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How We Use & Share Data

We use customer data to operate the website and fulfill orders, including order confirmation, customer support, payment review, delivery coordination, fraud prevention, and service improvement.

  • We may share necessary information with delivery providers, payment-related service providers, technical service providers, or internal team members who need it to do their work.
  • We do not share more information than needed for the specific task where that can reasonably be avoided.
  • We may keep operational logs or security records to protect the service and investigate misuse or technical issues.

Retention

We keep data only for as long as it is reasonably needed for operations, support, repeat-order reference, dispute handling, security, or legal record-keeping, then remove, archive, or restrict it according to the final policy workflow.

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Your Choices & Rights

Customers can contact EGY3D to ask about the personal information linked to their order or inquiry, request corrections to inaccurate details, or ask for deletion where we no longer need the information for an active order, support issue, security matter, or legal record.

If you believe your consumer or privacy rights have not been handled properly, you may contact us first so we can review and try to resolve the issue clearly and fairly.

  • Please use the same verified email or enough identifying information when making a privacy request so we can protect your account and order data.
  • Some records may need to be retained for fraud prevention, payment review, dispute handling, accounting, or other legitimate business and legal reasons.
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Privacy Contact

For privacy questions, correction requests, or data-related concerns, contact us using the details below and include enough information for us to identify your order or inquiry safely.

Email Support

Info@egy3d.com

Phone Support

+20 103 295 9645

Privacy Request